These days travel can be a huge expense for any size business. Everybody’s watching their bottom line. Business class tickets. Shipping presentation materials. Hotels, meals, cabs, etc.

On October 4th I was invited to speak at the KBSA AGM to a room full of kitchen, bathroom bedroom retailers and specialists.

The use of social media is no longer limited to acne ridden teenagers trying to amass a legion of friends to prove who’s the most popular kid in school.

You’ve got the latest computer and the best software. You even treated yourself to one of those fancy direct-line style headsets.

In today’s marketplace a company can not simply rely on its reputation and word of mouth from satisfied customers to maintain its presence.

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